Major Responsibilities:

• Work with management to identify new process improvement opportunities in the areas of quality, cost, and performance.
• Evaluate and analyze current process measures and performance
• Analyze and identify opportunities to reduce process variation, improve process capabilities, and optimize process performance.
• Develop process improvement initiatives to increase operational efficiency and productivity.
• Facilitate the deployment of new and changed processes to provide improved results.
• Develop standard procedures and policies in relation to improvement activities.
• Train and coach staff and management throughout improvement project engagement.
• Assist and guide staff and management with structured problem-solving methods.
• Able to function as Improvement Project Manager for assigned service line, site, or hospital.
• Ability to manage multiple Service Line or campus level improvement projects at any given time.
• Develop and maintain processes, tools, and methodologies that support systematic improvements in the areas of planning, decision-making, resource allocation, status tracking, and project success criteria.
• Ability to communicate, manage, and provide clear direction to staff, management, and appropriate stakeholders. (typically Senior Leadership and/or Project Sponsor).
• Collaborate with departmental and organizational Project/Program Manager resources.
• Communicate appropriately with leadership by providing project status reports, productivity impact analysis, and planning support in accordance with organizational and departmental standards.
• Ability to identify project risks and mitigation strategies.
• Prioritize projects in alignment with Kettering Health Network goals and strategies.
• Support and collaborate with operational leaders in the development of project plans for approved projects. Aid in the identification of project goals, overall objectives, and stakeholder expectations.
• Ability to identify and resolve change management issues between projects and affected departments. Support the resolution of issues as needed.
• Capability and experience facilitating diverse teams including clinical teams and physician teams highly desired.
• Ability to work through project initiation which includes, collection of business requirements, operational assessment, and stakeholder alignment.
• Proven experience with building strong relationships with key customers and effective communication strategies.
• Ability to perform process analysis, research, project design, operations management, and data quality/integrity measurements.

Job Requirements:

• Bachelor's degree in relevant field (Engineering, Business/Operations Management, or relevant healthcare degree)
  • Associate's degree in a relevant field with years of quality experience, is acceptable
• Project Management Professional (PMP) certification or ability to obtain within one year
• Certification in Lean or Six Sigma
• 3 years work experience in leading improvement projects utilizing defined methods (project management, continuous improvement, DMAIC)
• Proven experience building strong relationships with key customers and effective communication strategies
• Data analysis and modeling is a plus
• Proficiency in software applications such as MS Office 365 Suite, Visio, database applications, MS Project, Minitab, etc.

• Certification in a process improvement discipline (e.g. Lean, etc.) or equivalent experience preferred
• Understanding healthcare business systems and processes preferred