System Services Miamisburg Full-Time First Shift

KNOWLEDGE AND SKILLS REQUIRED:  

1. Ability to articulate the mission of Kettering Health and Pre-Access 

1. Strong attention to detail and ability to take initiative to resolve inquiries and issues 

1. Demonstrated personal commitment to promoting and providing excelled customer service 

1. Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues 

1. Exhibits desire to continuously learn, improve service delivery, and work in a team environment 

1. Ability to listen and document notes simultaneously 

1. Ability to read, analyze, and interpret verbal and written instruction 

1. Maintains high energy and positive attitude 

1. Ability to remain calm under pressure 

1. Adapts to change and balances multiple priorities in a fast-paced environment 

1. Demonstrates regular, consistent and punctual attendance 

1. Effective communicator in English, both orally and in writing 

1. Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills 

1. Technological aptitude to accomplish additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems 

QUALIFICATIONS AND EXPERIENCE: 

• High school diploma required 
• One-year customer service experience required. 
• Previous registration/medical/billing office experience preferred. 

• Demonstrated competency in working in teams and ability to effectively communicate with all levels. 
• Proficient in computer skills and phone skills. 
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner. 
• Must have the ability to perform as a collaborative team member. 
• Able to understand and maneuver through clinical documentation in EPIC and payer portal