Under supervision of the Practice Manager, is typically the first point of contact (phone and in-person) for the office. Notifies office staff when patient is ready to be seen.  Provides a wide variety of administrative support duties.

The Front Office Specialist is responsible for:

• Greets patients and visitors in a courteous and friendly manner.
• Answers telephone calls, screens calls, arranges appointments, and referrals.
• Obtains information, answers questions, and notifies physician or assistant of patient's arrival.
• Prepares new records, organizes files, and maintains records.
• Types correspondence, reports, e-memos, forms.
• Sorts and distributes mail.
• Any other duties relating to the business operation of the medical practice that may be assigned by the physician(s) or practice office manager.

Job Requirements:

• Completion of a high school diploma or equivalent.
• Previous front office experience or background in general office work.
• Ability to comprehend established office routines and policies.
• Learns quickly from oral and written instructions.
• Ability to operate a computer.
• Knowledge of medical terminology.
• Knowledge of CPT & ICD-9 coding.
• Understand the ethics of confidentially.
• Good organization skills
• Tact and diplomacy

• electronic medical records experience 
• Epic training/experience