Job Responsibilities:

• Answer and complete telephone, pager and other communications efficiently
• Adhering to hospital and departmental policies and procedures for eight hospital facilities, Kettering Behavioral Health, stand-alone Emergency Centers and KHN affiliates.
• Maintain appropriate communication links with the department manager, co-workers, physicians, and other hospital personnel, as well as demonstrate effective communication with outside callers (patients, patients’ families, and other members of the community) with excellent customer service skills.
• Initiates and follows-through on emergency/clinical code procedures and emergency/clinical group paging to help ensure the safety of our patients, visitors and staff.
• Must be available to work varied shifts (1st, 2nd, 3rd on occasion).
• Must be available to work weekends (Friday, Saturday, Sunday).  Performs other duties as assigned.

Job Requirements:

• High school diploma or equivalent required.
• A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required.

Skills:

• Strong communication and listening skills.
• Excellent customer service.
• Attention to detail, with the ability to follow verbal or written directions precisely.
• Skilled in computer operations with the ability to work with multiple computer software programs.
• Ability to multi-task and perform well under pressure, in a fast-paced environment, demonstrating flexibility and excellent decision-making skills.
• Ability to problem-solve and work independently.
• Ability to handle calls with emergent situations that may be sensitive or challenging in nature with efficiency and discretion.